Refund policy

Refund & Replacement Policy

All sales are final unless there is a problem with your order.

We will provide a refund or replacement if:

• your order does not arrive
• you receive the wrong item
• the item arrives materially damaged or defective
• the item you receive is materially different from what was advertised or ordered

To report an issue, contact support@fourthstringsupply.com within 7 days of delivery and include your order number plus photos when applicable.

We do not accept returns or refunds for:

• change of mind
• incorrect size selected by the customer
• normal variations in color or appearance
• worn, washed, or used items
• delays that remain within the stated delivery timeframe

Approved refunds will be returned to the original payment method.

If a shipment is marked delivered by the carrier but you cannot locate it, contact us and we will review the tracking information and help determine the appropriate next step.